Privacy Policy

Last updated: August 26, 2026

This Privacy Policy describes how CASBERRYWEAR (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from casberrywear.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data").

To do this, we may use cookies, pixels, and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, including Shopify.
• Payment processors that collect payment information, such as credit or debit card information and billing details, to process payments and fulfill orders.
• Information collected when you visit our Site, open or click emails we send, or interact with our Services or advertisements using technologies such as pixels, web beacons, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with our Services, including to:

• Process payments.
• Fulfill orders.
• Send notifications related to purchases, returns, exchanges, or other transactions.
• Create, maintain, and manage customer accounts.
• Arrange shipping.
• Facilitate returns and exchanges.
• Provide customer support.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications and displaying advertisements for products or services.

You may opt out of promotional emails by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Communicating With You and Service Improvement

We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site.

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences, running analytics, and better understanding how users interact with our Services.

We may also permit third parties and service providers to use Cookies on our Site to help tailor services, products, and advertising.

Most browsers automatically accept Cookies by default. However, you can choose to remove or reject Cookies through your browser settings.

Please note that removing or blocking Cookies may negatively impact your experience and may cause certain features or functionality of the Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other reasons consistent with this Privacy Policy.

These circumstances may include:

• With vendors and third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide services or advertising.
• When you direct, request, or otherwise consent to the disclosure of certain information to third parties.
• With affiliates or within our corporate group where necessary for legitimate business operations.
• In connection with a business transaction, legal obligation, investigation, or to enforce applicable terms and protect our rights, customers, or Services.

We do not use or disclose sensitive personal information without consent where required or for the purpose of inferring characteristics about individuals.

Third-Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

Information you provide through public or third-party platforms may also be visible to other users according to those platforms' own policies and settings.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information below so we can review and address the request.

Security and Retention of Your Information

No security measures are completely secure, and we cannot guarantee absolute security.

Information transmitted electronically may also be subject to risks while in transit. We recommend avoiding insecure methods of communication when sending sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need the information to:

• Maintain your account.
• Provide the Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know — You may request access to personal information we hold about you.
• Right to Delete — You may request that we delete certain personal information we maintain about you.
• Right to Correct — You may request correction of inaccurate personal information.
• Right of Portability — You may request a copy of certain personal information or request its transfer to a third party where applicable.
• Restriction of Processing — You may request that we stop or restrict certain processing activities.
• Withdrawal of Consent — Where processing is based on consent, you may withdraw that consent.
• Appeal — You may have the right to appeal a decision regarding a privacy request.
• Managing Communication Preferences — You may opt out of promotional communications using the unsubscribe option included in our emails.

We may need to verify your identity before responding to certain privacy requests.

We will not discriminate against you for exercising any rights available to you under applicable law.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information below.

Depending on your location and applicable law, you may also have the right to appeal our response or submit a complaint to the relevant data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside the country where you live.

Your information may also be processed by staff, service providers, or partners located in other countries.

Where required by applicable law, appropriate safeguards or recognized transfer mechanisms may be used for international transfers of personal information.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, please contact us:

CASBERRYWEAR

Email: info@casberrywear.com

At CASBERRYWEAR, our customer service team is always ready to assist you — whether it's about your order, styling advice, or any other question. Feel free to reach out — we're here to help.

Customer Support Hours

Monday–Friday: 11:00 AM–7:00 PM (GMT-05:00)

Saturday–Sunday: Closed

E-Mail: info@casberrywear.com